Privacy Policy

At Lone Fir Resort, we sincerely value your privacy. We want you to be confident in using this website to make online reservations and explore our resort – located in Cougar, WA, USA.

When you provide your personal information, such as name, address, email address and telephone number, we will not give or sell this information to any outside company for any use. This information will be kept confidential and will be used only to support your customer relationship with us described below.

Effective Date: February 16, 2026

At Lone Fir Resort, we respect your privacy and are committed to safeguarding your personal data. This Privacy Policy outlines the personal information we collect, how we use it, and how we protect it. By using our website and services, you consent to the practices described in this policy.

1. Information We Collect
We collect personal information, including but not limited to:
• Name
• Email Address
• Phone Number
• Reservation Information (dates, accommodation type)
Additionally, we may collect non-personal data such as your IP address, browser type, and browsing behavior to improve our services.

2. How We Use Your Information
Your information is used for the following purposes:
• Reservation Confirmation: To complete and confirm your booking.
• SMS Notifications: To send you updates regarding your reservation, including check-in,
check-out times, and other important alerts.
• Customer Service: To respond to your inquiries and assist with any issues.
• Marketing: If you opt in, we will send you promotional SMS messages about offers and events.

3. Sharing of Information
We will never sell or rent your personal data. However, we may share your data with:
• Service Providers: Trusted third-party vendors to help deliver our services (e.g., SMS
providers).
• Legal Compliance: If required by law, we may disclose your information to comply with
legal processes or to protect our rights.

4. Cookies and Tracking
We use cookies to enhance user experience, analyze website usage, and personalize content. Cookies help remember preferences, and you may choose to disable them in your browser settings, though some website features may not work correctly without them.

5. Security
We take reasonable precautions to protect your personal information from unauthorized access, alteration, or disclosure. However, please note that no method of transmission over the internet or electronic storage is 100% secure.

6. User Rights
You have the right to:
• Access or Modify Your Data: Request access to or modifications of your data.
• Opt-Out of SMS: You can unsubscribe from SMS communications by replying STOP to
any of our messages.
• Delete Data: Request the deletion of your data by contacting us directly.

7. Children’s Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you are under 13, please seek parental consent before using our services.

8. Changes to This Privacy Policy
We reserve the right to update this policy as necessary. Any changes will be communicated via email and updated on this page. Please review this page periodically for updates.

Please contact us with any questions; telephone: (360) 238-5210 or send us a message here.

SMS Privacy Policy

Effective Date: February 12, 2026
Lone Fir Resort respects your privacy and is committed to protecting your personal information.

Information We Collect

We may collect personal information including your name, phone number, email address, and reservation details when you:
• Make a reservation
• Contact us by phone or email
• Submit a website form
• Opt in to receive SMS communications

SMS Communications
If you opt in to receive SMS messages, we may send you text messages related to:
• Reservation confirmations
• Booking links
• Early or late check-in coordination
• Cancellation links upon request
• Customer service updates regarding your stay

Message frequency varies depending on your interaction with us. Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP. For assistance, reply HELP.

We do not sell, rent, or share your phone number or SMS consent information with third parties for marketing purposes.

How We Use Information
We use your information to:
• Manage reservations
• Provide customer support
• Improve guest experience
• Communicate important service-related information

Data Security
We implement reasonable administrative and technical safeguards to protect your personal information.

Third-Party Services
We may use trusted service providers to process reservations or communications. These providers are required to maintain confidentiality and security.

Your Rights
You may request access to or correction of your personal information by contacting us directly.

Contact Information
Lone Fir Resort
16806 Lewis River Road
Cougar, Washington 98616
Phone: (360) 238-5210