FAQ | WHAT YOU NEED AND WANT TO KNOW
Lone Fir Resort is located in the last town before the Gifford Pinchot Forest in an area of Washington that is not Wi-Fi friendly. Free Wi-Fi is offered to all guests, however speeds may slow down to 2mbps during times of high traffic or bad weather and therefore is not guaranteed during your stay. A password is provided upon check-in. Please be advised some computer and mobile hardware may not be compatible with the Wi-Fi service offered. Internet services may only be used for lawful purposes. Transmission of material in violation of federal or state regulation is prohibited. You agree to indemnify The Lone Fir Resort from any and all claims resulting from your wrongful or unlawful conduct and/or improper use of the services. For non-guests, Wi-Fi may be purchased with a credit card or PayPal account.
Smoking is not permitted in any of the hotel rooms, cabins, café, club house, or pool area. Guests who ignore this policy will be asked to leave without a refund and may be charged for damages to the facility. Smoking is permitted outdoors only at least 25 feet away from entrances as according to Washington state law.
SITE FEES AND SITES
All site fees are due and payable in advance. Resort Management reserves the right to refuse service to anyone. Management reserves the right to change rooms, RV sites, or tent sites to similar rooms, RV sites, or tent sites without notification to the guest.
Our RV park and tent camping check-in begins at 1pm and lasts until 9pm. It is mandatory to check-in at our front office before any guest is to go into their RV or tent site: violation of this rule could result in expulsion of the guest with no refund. In order to ensure our guests have a quiet and peaceful visit, no check-ins are allowed after 9pm. If there is a RV break down or the guest is unable to make it before 9pm, you must contact our office immediately by phone, email, or with a voicemail so arrangements can be made. No notification will be considered a no-show and the ‘entire’ reservation will be charged to the card without notification to the cardholder.
RESORT SPEED LIMIT
Resort speed limit is 5 MPH. Speed limits are strictly enforced with zero tolerance. Because this is very important, guests who exceed the 5 MPH limit will incur possible eviction.
Our rates are based on double occupancy in all rooms and cabins (except Cabin 8 with an occupancy of four guests). Each additional guest is fifteen dollars per person per night. Only registered hotel guests are allowed in rooms or cabins and room occupancy can never be exceeded.
Resort guests are responsible for the conduct, behavior, and control of their children and visiting guests. Children under 14 years of age must have adult supervision in the clubhouse and pool.
Resort guests are financially responsible for any damage to Resort property, intentional or accidental. Willful damage or defacing of Resort property will be cause for immediate eviction and prosecution.
We ask that our guests observe “quiet time” between 10pm and 8am to ensure a relaxing environment for everyone in the resort. All persons under the age of 18 please return to your site or room by 10pm. This policy is strictly enforced for the well being of all our guests. Guests who do not comply will be asked to leave without a refund and will be permanently excluded from the property.
As of January 1st 2017, Lone Fir Resort will no longer allow pets in any of our cabins or rooms. No pets are allowed inside the café, gift shop, office, or clubhouse. Well-behaved and leashed pets are allowed on our cafe patio. Service dogs must be disclosed at the time of check-in and guests who are discovered with unreported pets/service dogs will be asked to leave without a refund. A cleaning fee of $120.00, any fees associated with room damage, and a room recovery fee of up to $500 may be charged for unreported pets in the hotel rooms or cabins. In our RV and tent sites, you may have up to two well behaved pets. Pets must not be left unattended in the RV or tent spot, no uncontrolled barking/noises are allowed, and the pet must on a leash at all times outdoors no longer than six feet. The owner must promptly clean up after their pet, and any pet debris left behind will result in a cleaning fee.
Failure to advise at the time of booking will result in reservation being canceled with no refund and expulsion from the property.
Undisclosed animals will be charged a cleaning fee of $120.00 as well as any damage caused by your animal.
Hotel: Our hotel check-in time begins at 3pm and until our office closes. If more time is needed, we will extend a one-hour courtesy after the office closes for guests to arrive. After this courtesy hour has passed: a $25 late check-in will be charged to the reservation without notification to the cardholder. Due to security reasons, we do not allow any check-ins after midnight and all guests must make arrangements to arrive beforehand. Guests who do not show up by midnight will be considered a no-show and the ‘entire’ reservation will be charged to the card without notification to the cardholder. All late arrivals must advise our front desk over the phone, through email, or by leaving a voicemail the day prior to your reservation or the day of. One-hour early check-in may be purchased online at the time of booking for $15.00, or you may add one-hour early check-in over the phone or with a voicemail for $25.00.
The Lone Fir Resort does not guarantee space for extra vehicles. Each hotel room and camping spot is allowed up to two licensed vehicles at no additional charge, with the exception of Cabin 8 which allows four vehicles. There is a $5 fee per day for each extra vehicle. Only one extra vehicle may be allowed per camping spot and hotel room.
The Lone Fir Resort is a pre-deposit resort. At the time of reservation, we will charge your card a $25.00 deposit. Any remaining balance will be collected at check-in. Personal checks and traveler’s checks are not accepted. All reservations booked through Online Travel Agencies, such as Expedia, Booking.com, Hotels.com, etc. must follow the deposit policies as they posted on those websites. Lone Fir Resort reserves the right to charge the card on file the balance due within ten days of your arrival.
Common courtesy will prevail between all persons in the Resort. Profane, abusive, or threatening language or actions directed at Resort personnel or other guests are prohibited. Anyone engaging in such activity will be evicted from the Resort without a refund and may face legal prosecution. Any guest whose actions interfere with the operation of the Resort will be evicted.
Check-out for the hotel rooms is at 11am. Check out for the RV spots is at 12pm. Guests may arrange for late check out, if available, for a fee of $25/hour or any portion of an hour, not to exceed 1 hour. Late check-out requests must be approved by the office. Unapproved late check outs will be charged $35.
Ten (10) days’ notice is required to cancel a reservation and no exceptions are allowed. If less notice is given, you will be charged “one day” base rate per reservation without notification to the card holder. $25.00 cancellation fee applies to all reservations. All reservations booked through Online Travel Agencies, such as Expedia, Booking.com, Hotels.com, etc. must follow the cancellation policies as they are posted on those websites. All cancellations must be made: over the phone, leaving a voicemail, in-person at the front desk, via email at [email protected], or directly with the online travel agency if the room was booked with them. If none of these actions have been taken and the guest does not show up for the reservation, the ‘entire’ booking amount will be charged without notification to the cardholder.
GUESTS USE THE RESORT FACILITIES AND AMENITIES AT THEIR OWN RISK.
Guests use the Resort facilities and amenities at their own risk. The Resort is not responsible for loss or damage due to fire, accident, theft, weather or catastrophic events.